FAQ

Frequently Asked Questions (FAQ)

1. What payment methods do you accept? Here on Awawu we accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. Additional payment options may be available depending on your location.

2. How long will it take to receive my order? Shipping times vary depending on your location and the product(s) you have ordered. We strive to process and ship orders within 1-2 business days. Once your order is shipped, you can expect delivery within 3 to 15 business days for domestic orders and up to 30 business days for international orders. Please note that these estimates are approximate and may be subject to delays due to unforeseen circumstances or customs procedures.

3. Do you offer international shipping? Yes, we offer international shipping to most countries. During the checkout process, you'll be able to select your country for shipping. However, please note that customs duties, taxes, and fees may apply, and these are the responsibility of the recipient. We recommend checking with your local customs office for more information on potential charges.

4. Can I track my order? Yes, we provide tracking information for most orders. Once your order is shipped, you will receive an email with a tracking number and instructions on how to track your package. Please allow some time for the tracking information to be updated after receiving the email.

5. What is your return/exchange policy? We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, please contact our customer support within 15 days of receiving the item(s). We will guide you through the return/exchange process. Please note that certain items, such as personalized products or perishable goods, may not be eligible for return or exchange.

6. How do I contact customer support? Our customer support team is here to assist you. You can reach us by email by clicking the contact link on the main menu. We strive to respond to all inquiries as soon as possible.

7. Are my personal and payment details secure? We take your privacy and security seriously. Our website uses industry-standard security measures to protect your personal and payment information. We use encryption technology to ensure that your data is transmitted securely. For more information, please refer to our Privacy Policy.

8. Do you offer discounts or promotions? Yes, we often run discounts and promotions on our products. Stay updated by subscribing to our newsletter or following us on social media platforms. Additionally, keep an eye out for seasonal sales and special offers.

9. Can I cancel or modify my order? If you need to cancel or modify your order, please contact our customer support team via the Contact Us link on the main menu as soon as possible. We will do our best to accommodate your request; however, please note that once an order has been processed and shipped it wont be possible to make changes or cancel it.

10. Do you offer wholesale or bulk pricing? Yes, we offer wholesale and bulk pricing options for certain products. If you are interested in purchasing a large quantity of items, please reach out to our customer support team via the Contact Us link to inquire about wholesale pricing on our website.